IBB Hotels Group Loyalty Programme Terms and Conditions
Subject of terms and conditions
1.1. The terms and conditions of the IBB Hotels Group Loyalty Programme, hereinafter referred to as the Terms and conditions, specify the principles and conditions of enrolment into and membership in the IBB Hotels Group Loyalty Programme targeted at persons using the services rendered by hotels from the IBB Hotels Group.
1.2. The Programme covers the following hotels:
- IBB Grand Hotel Lublinianka in Lublin,
- IBB Andersia Hotel in Poznań.
The definitions as used herein shall have the following meaning:
Programme - the IBB Hotels Group Loyalty Programme managed by the Programme Organisers and supported by its Patron, i.e. IBB Polska Sp. z o.o.
1. Lublin Grand Hotel Management spółka z ograniczoną odpowiedzialnością,
with its registered office in Lublin at ulica Krakowskie Przedmieście 56, 20-002 Lublin, entered into the register of entrepreneurs maintained by the District Court in Lublin, 11th Commercial Division of the National Court Register under KRS no. 145390, share capital of PLN 164,500.00, NIP (tax identification no.): 7122774278; REGON (statistical no.): 432536016;
2. Andersia Tower Hotel Management spółka z ograniczoną odpowiedzialnością, with its registered office in Poznań at Plac Andersa 3, 61-894 Poznań, entered into the register of entrepreneurs maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS no. 242969, share capital of PLN 5,226,000.00, NIP: 7781432866; REGON: 300180027;
Patron – IBB Polska sp. z o. o. with its registered office at ulica Krakowskie Przedmieście 56, 20-002 Lublin, NIP: 7122805808, REGON: 432657748, entered into the register of entrepreneurs maintained by the District Court in Lublin, 11th Commercial Division of the National Court Register under KRS no. 165326, share capital of PLN 50,000.00;
Member – an adult natural person using the services rendered by the Programme Organisers who has expressed his / her willingness to participate in the Programme, approved of the Terms and conditions and signed the Loyalty Card Issuance Protocol;
Loyalty Programme Membership Agreement – a document by which a Member expresses his / her willingness to take part in the Programme and agrees to the processing of his / her personal data in line with the Act;
The Act – the Act of August 29, 1997 on the Protection of Personal Data (i.e. Journal of Laws of 2002, no. 101, item 926, as amended);
Loyalty Card Issuance Protocol – a document, the signing of which constitutes the basis of issuing the Card, granting the person signing the Loyalty Programme Membership Agreement the status of a Member;
Programme Operator – a person responsible, on the part of the Organisers, for the functioning of the Programme who can be contacted at the following email address:
- IBB Grand Hotel Lublinianka: email@example.com or at the telephone number: +48 81 4466 100;
- IBB Andersia Hotel: firstname.lastname@example.org or at the telephone number: +48 61 6678 000;
Card – a card owned by the Programme Organiser, issued to a Member in line with the Terms and conditions, identified by the number on the Card, to be used for accruing the Points earned by the Member on his / her Account within the framework of the Programme; the Card is issued free of charge and is valid indefinitely;
Card Number – a number featured on a Card, enabling the identification of the Card and the Member to which the Card is assigned;
Card PIN – a unique sequence of numbers assigned to each Card at the moment it is issued to a Member;
Member Account – an account set up on the basis of a Member data (first and last names, address, identity card number) for the purposes of recording and accruing the Points granted within the Programme; the Card issued to a Member is assigned to his / her Member Account;
Account Balance – a number of valid Points accumulated on the Account of a particular Member;
Point – a basic calculation unit used in the Programme;
Profit – a reward offered by the Programme Organisers to a particular Member for the Points he / she accumulated;
Profit granting protocol – a document confirming a particular Profit has been granted to a Member;
Loyalty Programme Data Base – a set of personal data of Members and persons expressing their willingness to participate in the Programme, including in particular data presented in the Loyalty Programme Membership Agreement, processed by the Programme Organisers or by another entity, which the Programme Organisers may order to process the personal data pursuant to Art. 31, section 1 of the Act of August 29, 1997 on the Protection of Personal Data (i.e. Journal of Laws of 2002, no. 101, item 926, as amended).
Terms and conditions of enrolment into the Programme
3.1. Each adult natural person with the capacity to enter into legal transactions who while being an individual guest at one of the Hotels listed in item 3.2. below has signed the Loyalty Programme Membership Agreement, which includes a statement on the consent to the processing of personal data for the Programme execution and marketing purposes as well as the approval hereof, may become a Member of the Programme.
3.2. The Programme is targeted at individual guests using the services of:
- IBB Grand Hotel Lublinianka in Lublin,
- IBB Andersia Hotel in Poznań.
3.3. Each person who uses the services of the Programme Organisers in one of the Hotels listed in item 3.2. and expresses the willingness to take part in the Programme shall receive the Card of the IBB Hotels Group Loyalty Programme.
3.4. A Member may exercise his / her rights arising from the membership in the Programme, including the right to accumulate the Points on the Member Account and collect the Profits, as long as he /she has no outstanding payments due to one of the Hotels listed in item 3.2. of this paragraph.
Programme enrolment. Personal data
4.1. Enrolment into the Programme shall be possible upon signing the Loyalty Programme Membership Agreement.
4.2. Each person willing to enrol in the Programme may voluntarily provide his / her personal data, yet providing such data is necessary to take part in the Programme.
4.3. A person expressing the willingness to enrol into the Programme may do so at any stage of the Programme.
4.4. The signature of a person expressing the willingness to enrol into the Programme on the Loyalty Programme Membership Agreement shall mean that the person has read the Programme Terms and conditions and has accepted its provisions.
4.5. Each person expressing the willingness to enrol into the Programme shall become a Member once he / she signs the Loyalty Programme Card Issuance Protocol.
4.6. Member personal data shall be processed in line with the Act.
4.7. Each Member has the right to enquire his / her data and to request for them to be updated by means of a written request sent to one of the Programme Organisers.
4.8. Each Member shall immediately notify one of the Programme Organisers of each change in his / her personal data.
4.9. Each Member shall bear all consequences resulting from a failure to provide the notification specified in item 4.8.
Card. Member Account
5.1. Immediately upon entering the personal data of a person expressing the willingness to enrol in the Programme, the person shall be issued the Card alongside one copy of the Loyalty Programme Membership Agreement.
5.2. Upon receiving the Card, the Member shall sign the Loyalty Card Issuance Protocol.
5.3. The PIN numbers provided to the Member in the Loyalty Card Issuance Protocol or in the Duplicate Loyalty Card Issuance Protocol shall be kept in secret.
5.4. The Card shall be valid throughout the entire Programme validity period, unless the Programme Organisers decide to exchange all or particular Member Cards.
5.5. Each Member may possess only one Card entitling him / her to accrue the Points and exchange them for the Profits.
5.6. The Member shall not make the Card available to other persons, the Card is assigned to a given Member and may not be transferred.
5.7. The Card is not a credit, cash or payment card.
5.8. The Card may only be used by the Member.
5.9. It is assumed that the person presenting the Card is the Member.
5.10. Each Member may possess only one active Member Account at a given time.
5.11. In the event a Member breaches the terms and conditions hereof, in particular by misuse of the Card or by making it available to third parties, he / she may lose certain or all rights arising from the membership in the Programme, including the status of a Member and he / she may be deleted from the system.
Points accrual and accumulation
6.1. Points are accrued for the benefit of a Member for using the following services of the Hotels covered by the programme:
- hotel services,
- restaurant and bar services,
- conference services,
- fitness centre services.
6.2. Members shall not receive points for re-invoiced services and pre-paid invoices.
6.3. Points shall be granted upon the presentation of the Card to the employee of the Programme Organiser prior to purchasing a service covered by the Programme.
6.4. The Points shall be accrued by the employee of the Programme Organiser with the use of the Card upon issuing a VAT invoice or a cash register receipt.
6.5. The Points shall be accrued according to the following principle:
- each gross PLN 4.00 or EUR 1 for accommodation services = 1 Point
- each gross PLN 4.00 or EUR 1 for restaurant and bar services = 1 Point
- each gross PLN 4.00 or EUR 1 for conference services = 1 Point
- each gross PLN 4.00 or EUR 1 for fitness centre services = 1 Point
6.6. The accumulated Points may not be transferred to the Account of another Member.
6.7. Each Member may check his / her point balance at the website of the IBB Hotels chain: www.ibbhotels.com under module ‘IBB Hotels Loyalty Programme’ by entering, into the provided box, the card number and the PIN number generated by the system and specified in the Loyalty Card Issuance Protocol or in the Duplicate Loyalty Card Issuance Protocol.
6.8. Any Member Account may be blocked in the event the Programme Organiser deems it necessary for the purposes of anti-abuse protection.
Exchanging Points for Profits
7.1. A Member shall have the right to an appropriate Profit provided the Member possesses the Card.
7.2. The Profit shall be collected personally by the Member in one of the Hotels covered by the Programme upon the presentation of the Card and Member’s identity card to an authorised employee of the Programme Organiser.
7.3. The authorised employee of the Programme Organiser shall be entitled not to give the Profit to a person claiming to be a Member as long as:
- there are doubts as to the identity of the person,
- the person fails to present the Card; in the event the Card is lost, destroyed or damaged § 10 of the Terms and conditions shall apply.
7.4. The list of Profits and the number of the Points required to obtain a particular Profit is available at the Reception desk of each Hotel participating in the Programme as well as at the IBB Hotels Group website: www.ibbhotels.com
7.5. The Programme Organisers reserve the right to update the catalogue of the Profits at any time.
7.6. Profits is the form of accommodation in a particular Hotel have been prepared for the stay of two persons in double rooms; in the case of a single occupancy, the Profit is calculated for the stay of two persons.
7.7. A Profit in the form of accommodation and restaurant and bar services may be used in:
- IBB Grand Hotel Lublinianka in Lublin,
- IBB Andersia Hotel in Poznań.
7.8. The Points accrued in the Hotels specified in item 3.2. hereof add up.
7.9. A Profit may be collected at any Hotel specified in item 3.2. hereof, as long as a Member accumulated a sufficient number of points on the Member Account.
7.10. Once a Member receives a Profit, the number of Points on the Member Account is reduced by the number of point required to receive the Profit.
7.11. When receiving a Profit the Member shall sign the Profit Receipt Confirmation.
7.12. When using a Profit in the form of accommodation in a given Hotel, it is necessary to book a room in the Hotel in advance.
7.13. The Programme Organisers reserve the right to decline the request for booking in the event there are no rooms available at the Hotel at the time specified by the Member or in the event the period between the day on which the booking is made and the planned arrival is shorter than 7 days. In such instances, the Programme Organiser shall specify the earliest possible date on which the Profit may be used.
7.14. The Points may not be exchanged for cash.
7.15. The liability of the Programme Organiser is limited to ensuring access to particular Profits offered in the Loyalty Programme.
7.16. In the case of a defect of a product subject to warranty, the Member shall use the rights arising from the warranty.
7.17. All potential fees and taxes related to the use of the Points shall be borne by the Member.
7.18. Pursuant to Art. 41, section 4 of the Act of July 26, 1991 on personal income tax (i.e. Journal of Laws of 2000, no. 14, item 176, as amended; hereinafter referred to as APIT), in the event a Profit is granted for the benefit of a Member who is a natural person and does not conduct business activity and the value of the Profit exceeds PLN 760, prior to granting the Profit the Programme Organiser shall collect, pursuant to Art. 30, section 1, item 2 of APIT, a lump sum tax amounting to 10% of the value of the Profit for the Member.
7.19. In order to receive the Profit, the Member shall pay the tax to the account of the Programme Organiser, as the tax payer; failure to pay the tax within 10 days from the day of selecting the Profit shall be construed as giving up the Profit.
7.20. In the event a Profit is granted to a Member who is an entrepreneur conducting business activity, the Programme Organiser shall not collect the lump sum tax; the entrepreneur shall include the value of the Profit in the taxable income of the conducted business activity.
Personal data processing
8.1. The administrators of personal data provided by a Member shall be the Programme Organisers.
8.2. The Programme Organisers, with the aim of respecting the privacy of each Member of the Programme, shall undertake all necessary measures to ensure that the data processing is conducted in line with the applicable legal regulations, in particular with the provisions of the Act.
8.3. Members’ personal data shall be processed for the purpose of executing the Loyalty Programme and shall be used to set up the Loyalty Programme Data Base.
8.4. Each Member may consent to receiving promotional and commercial information from the Programme Organisers sent via electronic communication media. The consent shall not be necessary to participate in the Programme.
8.5. The consent specified in item 8.4 shall be granted upon signing the Consent Form related to receiving information via electronic media.
8.6. The Programme Organisers, pursuant to the principles of the Act, may order other entities to process Members’ personal data.
9.1. The Programme shall continue for an indefinite period.
9.2. The Programme shall begin with the notification of its beginning.
9.3. The Programme Organisers reserve the right to suspend or terminate the Programme at any time upon providing the Programme Members with a notice of 30 calendar days from the moment it is announced that the Programme is suspended or terminated.
9.4. If the Programme is suspended or terminated:
- The Programme Organisers are obliged to provide the information on the suspension or termination of the Programme in their Hotels and at the web site www.ibbhotels.com. Additionally, the Programme Organisers shall notify each Member of the suspension or termination of the Programme via electronic mail, as long as the Member provided the Programme Organisers with his / her email address; the information must contain detailed terms and conditions of the Programme termination and the deadline of the final exchange of the Points for Profits.
- Each Member shall have the right to exchange the accumulated Points for Profits within 30 calendar days from the day the Programme Organisers provide the information on the suspension or termination of the Programme; upon the lapse of the period, the Members shall not have the right to exchange the accumulated Points for Profits. Moreover, the Programme Organisers shall not be obliged to exchange the Points which have not been used by a Member for Profits.
9.5. Upon the lapse of the date specified in item 9.3, in the event the Programme Organisers terminated the Programme, all Points which have been accumulated on the Member Account but have not been used shall be cancelled.
9.6. In the event a Member wishes to resign from the membership in the Programme, the Member shall submit a written declaration on the resignation from the Programme in the Hotel to one of the Programme Organisers; the Member shall confirm the resignation with his / her signature.
9.7. All Points accumulated on the Member Account must be exchanged for Profits prior to his / her resignation from the Programme.
9.8. Immediately upon signing the resignation specified in item 9.6. hereof, the Member Account shall be deleted alongside all Member’s personal data; the accumulated Points which have not been used shall be cancelled.
Lost Card and damaged Card exchange
10.1. In the event a Card is damaged, lost or stolen it is necessary to inform the Programme Organiser at the Hotel at which it has been issued of the incident.
10.2. In the event a registered Card is damaged, lost or stolen it is possible to read the accumulated Points; a new Card shall be issued to the Member and the accumulated Points shall be assigned to the Card.
10.3. The Programme Organisers shall not be liable for the exchange of Points accumulated on the Member Account for Profits by an unauthorised person who at the moment of the exchange possessed the Card, provided the correct PIN of the Card as well as presented the Member’s identity card.
IBB Polska Patronage
11.1. The Patron shall provide continuous supervision over the Programme.
11.2. The Patron shall be entitled to inspect the manner in which Profits are granted.
11.3. The Patron shall issue binding guidelines to the Programme Organisers concerning the functioning of the Programme and may impose an obligation on the Programme Organisers to change or issue new Profit catalogues.
11.4. The Patron may impose an obligation on the Programme Organisers to suspend or terminate the Programme in line the provisions of § 9 hereof.
11.5. The Patron shall not have access to the personal data of the Programme Members.
11.6. The Patron shall not be the appeal entity with respect to actions concerning a Member and undertaken by the Programme Organisers.
12.1. The Programme Organisers shall provide all information concerning the functioning of the IBB Hotels Group Loyalty Programme.
12.2. Each Member may submit questions, objections and remarks related to the Programme by contacting the Programme Organiser by telephone or email; the telephone numbers and email addresses are specified in § 2 hereof.
12.3. Replies shall be given as soon as possible, but not later than within 7 working days.
12.4. The Programme Organisers declare that the campaigns or catalogues created for the Programme may be time-limited as to awarding Points, collecting Profits and as to the Points validity.
12.5. The Programme Organisers reserve the right to update the offer of the Programme at any time, including the right to withdraw the existing Profits and add new ones, as well as to change Profits type and value.
12.6. The Programme Organisers reserve the right to introduce new Hotels from the IBB Hotels chain to the Programme during its development.
12.7. Detailed terms and conditions of particular campaigns shall be specified in separate terms and conditions available at the IBB Hotels Group website as well as at the reception desks of the Hotels of the Programme Organisers.
12.8. The Programme Organisers reserve the right to amend the Terms and conditions; the applicable Terms and conditions are available at the IBB Hotels Group website: www.ibbhotels.com; amended Terms and conditions shall enter into force upon its publication.
12.9. In the case a Member provided the Programme Organisers with his/ her email address, the Member shall be notified of each amendment to the Terms and conditions via electronic mail.
12.10. In matters not regulated herein, the appropriate provisions of the Civil Code and the Act shall apply.
12.11. The Parties to the Programme agree to strive to amicably settle all potential disputes which may arise in connection with the execution of the Programme.
12.12. In the event it is impossible to settle disputes amicably, the disputes between the Parties shall be adjudicated by a Court of local and material jurisdiction.